Everything we get asked, answered
And anything not here gets answered on WhatsApp the same day.
Contact
We work in English, Spanish, Dutch, German and French.
Are you a gestoría?
No. A gestoría is a registered profession that signs and files documents in your name. We calculate, gather, order, translate and remind: the part nobody does and the part that falls apart when the owner lives abroad. Where that signature is needed for a tax return, an external partner tax adviser we work with provides it, with your consent; for any other formality that requires one, we tell you which profession does it, and you choose and hire that person yourself.
Why do you never ask for my passwords?
Because we do not need them and because holding them puts you at risk. We work from the documents you send us and from what is public. If anyone on this coast asks for your Cl@ve or your digital certificate 'to make it quicker', be suspicious.
Which languages do you work in?
English, Spanish, Dutch, German and French. Everything we give you in writing comes in your language, and where the document has to stand up before a Spanish authority, in Spanish too.
How do I pay?
Online, when you order from the service's page, on Stripe's payment page, with a Spanish invoice. The price is the published one, VAT included, and it does not change afterwards. None of our services depends on a third party, so there is nothing to wait for before we start.
What do you do with my documents?
You upload them to your client area and they are stored on our own server, in a private folder that cannot be reached from the web: only you and HolaOwners have access. They are used solely for your service and deleted six months after your file is closed, or earlier if you ask. The privacy page states exactly what, for how long and on what legal basis. We never sell them, and they only go to the administration you ask us to file them with.
Do you work with estate agents?
Not on the services on this site: here the client is you, the owner. That is what makes the snagging report worth something, for instance.
Contact
We work in English, Spanish, Dutch, German and French.
Tell us your case in five lines
We answer the same working day, in your language. And if your case is not for us, we say so and tell you who to go to.