Everything we get asked, answered
And anything not here gets answered on WhatsApp the same day.
Are you a gestoría?
No. A gestoría is a registered profession that signs and files documents in your name. We calculate, gather, order, translate and remind — the part nobody does and the part that falls apart when the owner lives abroad. Where a signature is needed we work with a registered professional, whose fee is billed separately and told to you beforehand.
Why do you never ask for my passwords?
Because we do not need them and because holding them puts you at risk. We work from the documents you send us and from what is public. If anyone on this coast asks for your Cl@ve or your digital certificate 'to make it quicker', be suspicious.
Which languages do you work in?
English, Spanish, Dutch, German and French. Everything we give you in writing comes in your language, and where the document has to stand up before a Spanish authority, in Spanish too.
How do I pay?
By bank transfer or a payment link, with a Spanish invoice. The price is fixed in writing before we start. We do not take payment up front for services that depend on a registered professional until that professional confirms they accept the case.
What do you do with my documents?
We store them encrypted for as long as the service lasts plus the legal retention period for the invoice, and then they are deleted. The privacy page states exactly what, for how long and on what legal basis. We never sell them or pass them to anyone other than the registered professional handling your own file — and then only with your permission.
Do you work with estate agents?
Not on the services on this site: here the client is you, the owner. That is what makes the snagging report worth something, for instance.
Tell us your case in five lines
We answer the same working day, in your language. And if your case is not for us, we say so and tell you who to go to.