Privacy

Updated 24 September 2026

This page describes how personal data are processed on holaowners.com and in HolaOwners' services, under Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD). It is written to be read, not to tick a box.

Controller

HolaOwners (trading name), NIF (Spanish tax number) Z0848512R, with registered address at Calle Zulaida 11, 03170 Rojales (Alicante), Spain. Email: contact@holaowners.com. Telephone and WhatsApp: +34 613 13 87 84.

When you browse

Browsing holaowners.com sets no cookie unless you sign in to the client area, runs no third-party audience measurement and loads no font or resource from another domain. Like any web server, ours records each request in its technical log: the IP address, the date and time, the page requested, the referring page and the type of browser. It does so for security and diagnostics, on the basis of legitimate interest (article 6.1.f GDPR). Those logs are rotated every week, deleted after five weeks at most, and not cross-referenced with anything else.

When you press a WhatsApp, telephone, email or booking button, ask for a guide or use the site's search, the page notifies our own server so that the action is counted. That counter records only the date and time, the name of the button, the page and the language: not your IP address, not your browser, and no identifier.

The message forms

The forms for leaving us a message ask for your email or telephone number (required) and, if you wish, your name, the service you are interested in and your message. The date and time, the language and the page you write from are stored with them. The request is written to our server and reaches us by email at contact@holaowners.com. We do not store your IP address with it: the server only uses it in memory, without writing it down, to slow down mass submissions. Purpose: to reply and, if you ask, to prepare a quote. Legal basis: your request and pre-contractual steps (article 6.1.b GDPR).

What you write to us is kept while we deal with your request and, if you become a client, with your file. If you do not go ahead, you can ask us to delete it at any time; in no case do we keep it beyond the limitation periods for any liability that could arise from your request.

The free PDF guides

If you give us your email to receive a free guide or checklist, we store that email, the guide requested, the language, the date and the page, and we send it to that address once. The server sends no more than three guides per address per day, and never the same one twice. Legal basis: your request (article 6.1.b GDPR).

If you also tick the box on the form (it is never ticked in advance), a person from HolaOwners may write to you later about that same topic; without the box, we do not write again. Legal basis for that follow-up: your consent (article 6.1.a GDPR), which you can withdraw whenever you like by replying "unsubscribe" to any of our emails or writing to contact@holaowners.com. No newsletter.

WhatsApp, telephone and email

If you write to us on WhatsApp, call us or send an email, we process the data you choose to give us (name, contact details, the situation of your property, documents) in order to reply and, where applicable, to provide the service. Legal basis: your request and the contract (article 6.1.b GDPR). WhatsApp is provided by WhatsApp Ireland Limited (Meta group) under its own terms and its own privacy policy; if you prefer not to use it, email works just as well.

The online booking page

The buttons for booking a call lead to a Calendly booking page (Calendly LLC, United States) on calendly.com. The link only says that you come from HolaOwners and from which button: it passes on none of your data. If you book, you give your name, email and answers directly to Calendly, which processes them under its own privacy policy and notifies us of the appointment so that we can call you. Legal basis: your request (article 6.1.b GDPR).

Your order and payment

When you place an order, you pay on Stripe's payment page, hosted by Stripe. You give your card details directly to Stripe Payments Europe, Limited (Ireland): HolaOwners neither sees nor stores them. Stripe passes on to us the email and name you give it, the service ordered, the amount and the status of the payment. Stripe processes payment data under its own privacy policy (stripe.com/privacy), partly on our behalf and partly as an independent controller, for example to prevent fraud and meet its own legal obligations. Legal basis: performance of the contract (article 6.1.b GDPR).

Your client area

After payment, a client account is created automatically with the email you gave Stripe. It has no password: you sign in with a personal link we send you by email, valid for 72 hours, and you can ask for a new one whenever you like. To keep you signed in, your browser stores a single technical cookie, described on the cookies page. The account holds your email, your name, your telephone number if you give it, the language of our emails and your orders. Those data are kept for as long as the law requires invoices to be kept, that is six years (article 30 of the Spanish Commercial Code), and anything with tax effects for the periods set by the Spanish General Tax Law. Legal basis: performance of the contract and legal obligations (article 6.1.b and 6.1.c GDPR).

In your client area you can also change your name, your telephone number and the language of our emails, and see your invoices and subscriptions: these are read live from Stripe each time you open the page and are not copied to our server.

Your client area has a messaging feature: you write to us from it, with an attachment if you wish, we reply there, and each side is told of a new message by email. HolaOwners can also leave documents from your file there for you, such as receipts or appointments. Purpose: to provide the service you engaged and to reply to you. Legal basis: performance of the contract (article 6.1.b GDPR). Only you and HolaOwners have access. Messages are part of the history of your service and are kept for as long as your account exists; attachments and the documents we leave for you follow the rule for the documents in your file: they are deleted six months after it is closed. You can ask us at any time to delete either by writing to contact@holaowners.com.

The documents you upload

In your client area you upload photos or PDFs of the documents the ordered service needs: passport, NIE, deeds, bills or others, depending on the case. They are stored on our own server, in a private folder that cannot be reached from the web. Only you, through your account, and HolaOwners have access to them. They are used solely to provide the service you ordered. They are deleted six months after your file is closed, or earlier if you ask by writing to contact@holaowners.com. Legal basis: performance of the contract (article 6.1.b GDPR).

Scanned correspondence from the mailbox service is deleted when the subscription ends, once the originals have been handed to you.

Emails about your order

We email you to send the sign-in link to your account and to tell you the status of your file. Those emails are part of the service you engaged: they are not advertising. Legal basis: performance of the contract (article 6.1.b GDPR).

Who data are shared with

We do not sell or transfer data for commercial purposes. Your documents only go to the administration or body before which you ask us to file them, and to the tax authorities when the law requires it. If you order a tax return (modelo 210, 3 % refund), the data and documents needed to file it are passed, with your express consent, to an external partner tax adviser established in Spain, who processes them only for that return. To operate, we use the following providers, which process data on our behalf and only for that purpose:

LWS (Ligne Web Services SAS, 4 rue Galvani, 75017 Paris, France): hosting of the site, of the server that receives the forms and holds the client area, and of the contact@holaowners.com mailbox, in the European Union.

Brevo (Sendinblue SAS, France): carries the emails we send from holaowners.com, including any guide you ask for and the emails about your order.

Anthropic (Anthropic, PBC, United States): a software assistance tool with which we sort incoming messages and prepare draft replies. Every reply is reviewed and sent by a person.

Stripe, on the terms described above, when you pay for an order.

WhatsApp and Calendly, on the terms described above, only if you choose to use them.

Transfers outside the European Union

Anthropic, Calendly and the Meta group (WhatsApp) may process data in the United States. This is done with the safeguards provided for by the GDPR: the EU-US Data Privacy Framework for certified companies and, failing that, the European Commission's standard contractual clauses.

Your rights

You may request access, rectification, erasure, restriction, objection and portability, and withdraw any consent given at any time, by writing to contact@holaowners.com. We answer within the legal period of one month. If you are not satisfied, you may complain to the Spanish Data Protection Agency (www.aepd.es).

What we do not do

We make no automated decisions and no profiling. We send no newsletters. Children under fourteen should not send us data. The site is served over HTTPS only and access to the server is restricted.