Terms of engagement
Updated 9 September 2026
These terms apply to every service and package engaged at a distance through holaowners.com, by WhatsApp or by email. They are written for a consumer: if you are engaging us as a business or a professional, tell us, because some of the protections below do not apply to you.
Who provides the service
The provider's identification details are set out in the legal notice on this site, together with the contact email and telephone number. Any communication about an engagement may be sent to contact@holaowners.com.
How you engage us
There is no basket and no automatic payment on this site. You write to us, we send you a written quote stating the service, the fixed price and what is excluded, and the contract exists when you accept it in writing, by WhatsApp or by email. Before that acceptance nothing is engaged and nothing is charged.
Price
Published prices are final prices in euros, with any applicable tax included: it is what you pay. The only things charged separately are official administration fees — for example the €9.84 of the NIE's 790/012 form — which are stated in the quote and which you pay directly to the authority. The price of an accepted quote does not change afterwards.
Payment
By bank transfer or payment link, with an invoice. Individual services are paid in one go on acceptance of the quote. Packages and any engagement of €300 or more are paid in two instalments: half on acceptance of the quote and half on delivery of the last item.
Timescales
We commit to our own work, not to the administration's calendar. We do not guarantee the date of an appointment, the time an application takes to be decided, or the decision of an authority or a bank. What we do guarantee is that the file is complete and correct when the moment comes, and that you know at all times where it stands.
Right of withdrawal
You have fourteen calendar days from acceptance of the quote to withdraw, without giving a reason and without penalty, under articles 102 and following of Spanish Royal Legislative Decree 1/2007. An email to contact@holaowners.com saying you withdraw is enough. We refund what you have paid within fourteen calendar days of receiving it.
Two exceptions, stated before and not after
If you expressly ask us to start before those fourteen days are over and you then withdraw, you pay us the proportionate part of the work already done (article 108.3). And if the service has been fully performed within those fourteen days because you expressly asked for it and acknowledged that you were losing the right, withdrawal no longer applies (article 103.a). Both are stated in the quote, before you accept.
Packages: validity and duration
A package price is valid for thirty days from the date of the quote. Once accepted, you have twelve months to use the services it contains, in whatever order suits your case. A package is not a subscription: it does not renew itself, there is no tie-in and there is nothing to cancel.
If the case is not for us
If, on opening your file, we see that a registered professional's signature is needed — lawyer, notary, gestoría, surveyor — we say so and cancel the part we cannot provide, refunding what you paid for it. We would rather lose an engagement than take payment for one we cannot finish.
Complaints
Write to contact@holaowners.com. We answer within five working days at the latest. If we do not reach an agreement, you may go to the consumer services of your region or municipality, and to the courts.
Applicable law
These terms are governed by Spanish law. As a consumer, you may bring proceedings before the courts of your own domicile.