What gets agreed on the phone in a language that is not yours
Internet, phone and household contracts
Contracts are free to transfer, and that is where the trap is
Changing the holder of an electricity contract costs nothing and takes between one and twenty days. What is expensive is not knowing it: a brand new contract gets signed, with a tie-in, or someone pays for a year for the previous occupant's supply.
Free guide · PDF
Household contracts: changing the holder without paying extra
Changing the holder is free. The expensive part is not knowing it and signing a new connection with a minimum term.
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What you get
- An inventory of what the property has contracted today, with holder, tie-in and real price.
- The transfer of electricity, water, internet or phone, with no new contract where none is needed.
- Setting up internet or phone, comparing real coverage in YOUR street, not in your town.
- Cancelling what you no longer use, with written proof and the effective date.
- The calls to customer service in Spanish, and a written summary of what was said.
Why this matters now
Transferring the holder of an electricity or gas contract is free and is resolved in one to twenty days depending on the company. A new contract, by contrast, can bring a tie-in period and connection charges. Same house, same socket: the difference is the word used on the phone, and whoever does not master the language accepts the one they are given.
What this service is NOT
We are not a comparison site and not an agent for any company: we take no commission from any of them, which is why we will tell you when what you already have is fine. We do not advance invoices or pay bills for you. And if fibre does not reach your street, we say so on day one instead of selling you an installation that will not work.
Questions about this service
Can you do it while I am not in Spain?
Almost always yes. We need your written authorisation, your NIE and a Spanish account for the direct debit. The rest we do by phone and through each company's website.
What if the contract is in the previous owner's name?
That is the most common case and the one that causes the most trouble. It is solved with a transfer of holder, not with a cancellation followed by a new contract: that way there is no new tie-in and no connection charge.
Do you compare prices?
We put in writing what the companies with real coverage in your street offer, and say which works out best for your consumption. You choose, and we gain nothing from your choice.
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This page was last checked on 4 September 2026
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